Last Updated: June 2026
At HangCraft, we want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In its original packaging
Accompanied by a receipt or proof of purchase
To initiate a return, please contact us at care@hangcraft.store.
Return Address:
HangCraft
Salap, Shani Mandir
Howrah – 711409
West Bengal, India
If your return request is approved, we will provide instructions on how and where to send your package.
Please note: Items returned without first contacting us and receiving return approval will not be accepted.
For any return-related questions, please contact us at care@hangcraft.store.
Please inspect your order upon delivery.
If you receive:
A damaged item
A defective product
An incorrect item
Please contact us immediately at care@hangcraft.store so we can evaluate the issue and provide an appropriate resolution.
The following items are not eligible for return:
Customized or personalized products
Made-to-order items
Sale or clearance items
Gift cards
If you are unsure whether your item qualifies for a return, please contact us before placing your order.
The fastest way to receive a different item is to return the item you currently have and place a new order after your return has been approved.
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To qualify:
The item must be unused
The item must be in its original condition and packaging
Proof of purchase must be provided
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that banks, credit card providers, and payment processors may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:
For any questions regarding returns, refunds, exchanges, or damaged products, please contact:
HangCraft
📧 care@hangcraft.store
🌐 https://hangcraft.store
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